FAQs on Haiku and Canto             Step-by-step instructions to register your device

1. I went to the link, but it says I am not allowed to register!
2. It’s been 24 hrs but I still cannot access the Mobile App, why?
3. I am having trouble logging in, any tips?
4. I have registered once for my iPhone, do I need to register again for my iPad?
5. In Haiku/Canto's settings, the server and path fields are blank, why?
6. How can I manually configure Haiku or Canto?
7. How can I manually retrieve my device/install ID for Haiku or Canto?
8. I don’t have the Haiku/Canto application on my device. How do I download and install it?

1. I went to the link, but it says I am not allowed to register!

All SHC providers with an MSO status of "Active" should be allowed access. Providers with a MSO status of "Referring Provider", by design, cannot register for Haiku or Canto. If you are not a 'referring provider' and are still getting an error message, please contact Credentialing office: (650) 723-7857

2.  It’s been 24 hrs but I still cannot access the Mobile App, why?

Please allow 1 business day for the authentication process to take place. You will receive an e-mail when the process is complete.

3. I am having trouble logging in, any tips?

Retype your SID and password slowly to make sure you account for capitals and special characters. Also, confirm that you are logging into the correct Stanford environment by checking the gray bar towards the top of your screen.


 

4. I have registered once for my iPhone, do I need to register again for my iPad?

Yes. You need to register every device.

5. In Haiku/Canto's settings, the server and path fields are blank, why?

If you used the configuration link provided in the confirmation email at least once, Haiku/Canto will remember server and path settings virtually. This functionality is available for providers using multiple Epic Haiku/Canto environments.

6. How can I manually configure Haiku or Canto?

Go to:
        a. Settings
        b. Find the Haiku or Canto App
        c. Ensure that HTTPS is set to: ON
        d. Type the following in Server: sfd.stanfordmed.org
        e. Type the following in Path: Haiku (*same for both Haiku and Canto Applications)
        f. See below:

        
 

7. How can I manually retrieve my device/install ID for Haiku or Canto?

(instructions for obtaining the ID also found: https://epicmobile.stanfordhospital.org/epicmobileinstructions.htm)

        a. Open the Haiku or Canto application
        b. Click on Text at top of screen (May read Custom Environment or No environments configured)
        c. Click on Configurations button on top left
        d. Click on Identifier button on bottom left corner
        e. Click on Copy to grab the Install ID and/or E-mail if needed for help

        

8. I don’t have the Haiku/Canto application on my device. How do I download and install it?

To download the application to your device click on the link on the verification email you received once your application has been processed and access has been granted. If the link doesn’t work you can use the following direct links on your device to go to the Apple AppStore / Google Play to download the application you need.
Canto (iPad): https://itunes.apple.com/us/app/epic-canto/id395395172
Haiku (iPhone): https://itunes.apple.com/us/app/epic-haiku/id348308661
Haiku (Android): https://play.google.com/store/apps/details?id=com.epic.haiku.android

After these steps if you are unable to login please call the SHC service Desk at 650-723-3333.